Privacy and Cookies Policies

This Privacy and Cookies Policy explains how we collect, use, share, and protect your personal information when you use our website. It also outlines our use of cookies and other tracking technologies. By using our website, you consent to the practices described in this policy. If you do not agree, please discontinue using the site.

Policy Updates

We may update this Privacy and Cookies Policy periodically. Any changes will be posted on this page, and significant changes may be communicated via email or a notification on our website. Please check back regularly to stay informed of updates.

Information We Collect

We collect personal information when you:

Register on our website.
Place an order or subscribe to our newsletter.
Contact our customer service team.

This may include your name, email address, phone number, payment details, and other relevant information.

We also collect non-personal information through cookies and similar technologies, such as IP addresses, browser types, and browsing behaviour on our site.

How We Use Your Information

We use your personal information for purposes including:

Providing and managing our services.
Processing orders and payments.
Improving our website and services.
Communicating with you regarding promotions, updates, or customer support.
Complying with legal obligations.

We also use cookies and other tracking technologies to:

Improve website functionality and user experience.
Analyse website traffic and usage patterns.
Provide personalised content and advertisements.

Legal Basis for Processing Personal Data

For users in the European Union, we process your personal data under the following legal bases:

Consent: Where you have provided explicit consent (e.g., subscribing to our newsletter or making an account).
Contractual necessity: To fulfil a contract with you, such as processing an order.
Legitimate interest: For purposes such as fraud prevention, provided these do not override your privacy rights.
Legal obligation: When we need to comply with a legal or regulatory requirement.

Data Retention

We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, or to comply with legal, accounting, or reporting obligations. When your data is no longer required, we securely delete or anonymise it.

Cookies and Tracking Technologies

Cookies are small text files placed on your device when you visit our website. We use the following types of cookies:

Essential Cookies: Necessary for the website to function, such as enabling secure login.
Performance Cookies: Help us understand how visitors use the site, improving user experience.
Targeting Cookies: Allow us to show personalised ads based on your browsing behaviour.

You can manage or disable cookies through your browser settings, though this may affect certain site functionalities.

International Data Transfers

Your personal data may be transferred to, and processed in, countries outside of your own, including countries with different data protection laws. We ensure that these transfers are made in compliance with applicable privacy regulations, including the use of Standard Contractual Clauses for data protection.

Security Measures

We take appropriate security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include encryption, secure access controls, and regular system monitoring. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with:

Service providers: Third-party vendors who assist us in operating our website, processing payments, or delivering services.
Legal obligations: If required by law, we may disclose your information to law enforcement or other governmental authorities.
Business transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

Your Rights

You have the following rights concerning your personal information:

Right to access: Request a copy of the personal data we hold about you.
Right to rectification: Request corrections to any inaccurate or incomplete data.
Right to erasure: Request the deletion of your data when it is no longer necessary for the purposes collected, or if you withdraw your consent.
Right to object: Object to the processing of your data in certain circumstances, including direct marketing.
Right to data portability: Receive your personal data in a structured, commonly used format, or have it transferred to another service provider where technically feasible.

To exercise these rights, please contact us using the details provided below.

Children’s Privacy

Our website is not directed at children under the age of 13. However, children under 13 may use and make purchases from the website with the supervision and consent of a parent or guardian. We do not knowingly collect personal information from children without such consent.

If we become aware that personal information has been collected from a child under 13 without proper consent, we will take appropriate steps to address the issue in compliance with applicable laws. If you believe that we may have collected information from a child, please contact us at contact@smiggot.com.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites before providing personal information.

Cookie Consent and Management

Upon visiting our website, you will be presented with a cookie consent banner. You can opt-out of non-essential cookies and manage your preferences via our Cookie Management Tool or through your browser settings.

Any Queries?

If you have any questions or concerns regarding this Privacy and Cookies Policy, or if you wish to exercise your rights, please contact us at contact@smiggot.com. Our team is available Monday to Friday, 9 AM to 5 PM (UK time), and we aim to respond within 24 hours. (Be sure to check your spam or junk folders for our replies!)