Question 1

Where do you ship to?

Accepted Answer

At Smiggot, we proudly offer worldwide shipping to ensure that our high-quality clothing reaches customers no matter where they are located. Whether you're in Europe, North America or anywhere else, you can shop with confidence knowing Smiggot delivers directly to your doorstep, making your shopping experience smooth and hassle free. If you have any queries, please check our Shipping and Delivery Page for more information.

Question 2

How do I know what size I am?

Accepted Answer

At Smiggot, we strive to make your shopping experience as smooth as possible. We understand that finding the right fit is crucial. All of our T-shirts come in our standardised size, but to ensure the best fit, we highly recommend using our detailed size guide available on our website. This guide includes comprehensive measurements and tips to help you choose the right size. Simply measure your chest then refer to our size guide which is on any of our T-Shirt Pages.

Question 3

What are your opening hours?

Accepted Answer

At Smiggot, we offer the convenience of 24/7 shopping. This means you can browse and shop our extensive collection of apparel at any time that suits you best.

However, our customer service team is available to assist you with enquiries or issues from 9AM to 5PM Monday to Friday (please allow up to 2 working days for a response).

Question 4

How do I create a Smiggot account?

Accepted Answer

To start creating a Smiggot account, please see the top or bottom of any of our pages and click My Account.

At the top - Under My Account labeled at the top of any of our pages you will see a blank persons icon. Click that to open up a drop section and click My Account.

At the Bottom - At the bottom of any of our pages please click My Account to take you to your account page.

Then follow the steps further on the page to create an account.

Question 5

I forgot my password.

Accepted Answer

On the Login Page, click 'Forgot password?'.

This will take you to another page, follow the steps on the page to reset your password.

Question 6

I have an issue with my shipping and/or delivery.

Accepted Answer

We strive to ensure that all orders are delivered promptly and in perfect condition. However, if you have encountered a problem with this such as your delivery being delayed or damaged, please follow these steps.

1.Check the order status: Log in to your Smiggot account and check your order status. Sometimes delays are due to processing time or carrier issues that can be reflected in the tracking information.

2.Check our Shipping and Delivery Page: This can give you more information about delivery times or delays (certain times of the year or bank holidays).

After completing the 2 steps above, please contact us at contact@smiggot.com with the relevant information. Doing so will allow us to take the appropriate actions to resurrect the issue.

Question 7

I need to return some items.

Accepted Answer

At Smiggot, we aim to make your shopping experience as smooth as possible, including returns. Before you contact us regarding this, please check out our Return Policies for more information.

After reading our Returns Policies, please contact us at contact@smiggot.com and we will get back to you with the next steps and more information.

Question 8

How can I report a bug or an issue on the Smiggot website?

Accepted Answer

At Smiggot, we're committed to providing a seamless shopping experience and your feedback is invaluable to us. If you encounter any bugs or issues while using our website, please follow these steps to report them:

1. Document the Issue - Take note of any error messages, take a screenshot or record your screen to capture the problem in detail.

2. Email Us Directly - You can email us at contact@smiggot.com with the subject line "Website Issue," and include a description of the bug, your browser type and version, and any screenshots if available.

We strive to address all reported issues as quickly as possible and appreciate your patience and assistance in helping us improve our site.

Thank you for your feedback and shopping with Smiggot!

Frequently Asked Questions